Shipping and Return

FREIGHT
We can ship to virtually any address in Australia & most countries around the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We offer direct ship to your nominated address or pick up our office in Brisbane.

When you place an order, we will estimate a delivery date for you based on the availability of your items and your location.

RETURNS
Faulty Product

A1 Diesel Chips will provide a replacement part or unit free of charge or refund the purchase price at our discretion for faulty products returned to us within 30 days of purchase date subject to:

  • The product having not been damaged or tampered with in any way.
  • Inspection and/or testing by us of the returned product.
  • Prior to returning the part or unit you must contact us by phone or email.
  • When sending back a part or unit we advise you to use a freight service that insures & tracks the part – we cannot be held responsible for it until it has been received back by us.
  • Purchasers are responsible for shipping charges back to us. We will pay the shipping charges on the replacement product.

Wrong Product
In the event of a Purchaser having ordered the wrong product, A1 Diesel Chips will at our discretion generally accept return of the product and credit the sale price excluding the actual shipping charge (this may be more than the original delivery charge incurred at time of order as we subsidise freight charges) & reserve the right to deduct a restocking fee of 10% at our discretion. The product must be unopened and in a re-saleable condition. If the Purchaser orders a replacement product of a similar or greater value to replace the wrong goods the restocking fee will also cover the cost of shipping by standard method of the replacement product. Credits are at the discretion of A1 Diesel Chips and are subject to:

  • The product being shipped back to us within 7 days of receipt by the Purchaser. The cost of returning the product is the responsibility of the purchaser – we do not accept “receiver pays” shipments. Returns should be sent to A1 Diesel Chips, 32 Swan Parade, Warner, Qld 4500.
  • Prior to returning the part or unit you must contact us by phone or email.
  • The product and its packaging being “as new” when received back by us.
  • The product being a generally stocked item of A1 Diesel Chips.
  • When sending back a part or unit we advise you to use a freight service that insures & tracks the part – we cannot be held responsible for it until it has been received back by us.

Please note : Any credit or refund issued by us will NOT include the original freight charge. The amount refunded will be less the actual freight cost to send the product to the purchaser. This reduction may be more than the amount charged at time of order as we subsidise freight costs.

By placing an order with A1 Diesel Chips you are agreeing to abide by these Terms and Conditions.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.